cancellation and Refund Policy

Please read the following terms and conditions carefully before booking a private tour with Makalapua Tours and Transportation. By booking a tour, you agree to comply with these terms and conditions:

1. Booking and Reservation:

a. All tour bookings must be made in advance through our official website or by contacting us at 808.989.3009

b. A deposit or full payment may be required at the time of booking to secure your reservation.

c. The availability of tours is subject to change based on factors beyond our control, such as weather conditions or unforeseen circumstances. In such cases, we will provide alternative options or issue a refund.

2. Pricing and Payment:

a. The tour prices displayed on our website or provided by our customer service representatives are inclusive of taxes and fees, unless otherwise specified.

b. Payments can be made via credit card or other accepted forms of payment.

c. Any additional expenses incurred during the tour, such as souvenirs, snacks not provided, or optional activities, are not included in the tour price and are the responsibility of the customer.

3. Cancellations and Refunds:

a. Cancellation requests must be submitted in writing or through our official cancellation process.

b. If a cancellation is made within the designated cancellation period, a refund may be provided as per our refund policy. Cancellation fees may apply.

c. Makalapua Tours and Transportation reserves the right to cancel a tour due to insufficient bookings, safety concerns, or other unforeseen circumstances. In such cases, we will provide a full refund or offer an alternative tour.

4. Changes and Amendments:

a. Any changes or amendments to a confirmed booking must be made in writing or through our official amendment process.

b. We will make reasonable efforts to accommodate change requests, subject to availability and any applicable fees.

c. Changes made within a specified time frame may incur additional charges. We will inform you about any associated costs.

5. Health and Safety:

a. Participants must comply with all safety instructions provided by our tour guides or representatives during the tour.

b. We reserve the right to refuse participation or remove a participant from a tour if their behavior poses a risk to themselves or others.

c. It is the responsibility of the participant to ensure they are physically capable of participating in the tour activities. If you have any medical conditions or special requirements, please inform us prior to booking.

6. Liability and Insurance:

a. Makalapua Tours and Transportation is not liable for any loss, injury, or damage to personal belongings or any personal injury or death that may occur during the tour, except in cases of negligence on our part.

b. We strongly recommend obtaining travel insurance to cover any potential losses or medical expenses.

7. Privacy and Data Protection:

a. We collect and process personal information in accordance with our Privacy Policy. By booking a tour with us, you consent to the collection and use of your personal information as described in the policy.

8. Governing Law and Jurisdiction:

a. These terms and conditions shall be governed by and construed in accordance with the laws of the state of Hawai'i.

b. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Hawai'i.

By booking a tour with Makalapua Tours and Transportation, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.